About Us
Compassion First, Professional Always.
At Pro Ride Medical Transit, compassion sets the tone and professionalism keeps the promise. We serve Houston families, seniors and clinical partners with certified drivers, ADA-compliant vehicles and dispatch that treats every appointment as if it were our own. From the first phone call to the moment a passenger is safely inside their destination, our team follows clear protocols, communicates openly and never rushes the people who need extra time and care.
Bringing Reliability and Care to Houston's Communities
Pro Ride Medical Transit, LLC was founded on a simple yet powerful realization: access to healthcare shouldn’t be limited by a lack of safe, reliable transportation. For seniors, individuals recovering from surgeries, and those living with chronic medical conditions or physical disabilities, getting to an appointment can feel like an uphill battle. We set out to change that.
Based in Houston, Texas, we have built a reputation as the region’s premier Non-Emergency Medical Transportation (NEMT) provider. We don’t just provide vehicles; we provide a dedicated team of fully trained healthcare transit specialists who prioritize passenger comfort and safety above all else. Every mile we drive is backed by our passion for care.
The Pillars of Our Service
Our Mission
To provide safe, timely, and deeply compassionate transportation that enhances independence, preserves dignity, and connects our passengers to essential medical care throughout the Houston metroplex.
Our Vision
To become the most trusted NEMT partner in Texas, setting new benchmarks for vehicle safety, driver training, technological integration, and unparalleled customer service in medical transit.
Our Commitment
Every ride is confirmed in advance, tracked by dispatch and staffed by a driver trained to assist door-through-door. We plan around traffic, appointment windows and mobility needs so passengers arrive calm, on time and never left waiting.
The Principles Behind Every Ride
Safety First
Non-negotiable protection and adherence to safety protocols in everything we do.
Empathy & Respect
Acknowledge and honor the humanity and unique needs of every passenger.
Punctuality
Respecting the schedules of patients and clinical partners alike.
Integrity
Transparent rates, honest scheduling, and reliable, upfront communication.
Fully Certified, Licensed, and Insured
Full Commercial Coverage
Multi-million dollar general liability and commercial auto insurance policies tailored for medical passenger transport.
Certified Drivers
All drivers are fully credentialed in CPR, First Aid, Defensive Driving, and PASS (Passenger Assistance Safety and Sensitivity).
State-Permitted Fleet
Every vehicle undergoes rigorous annual inspections and holds all necessary city, county, and state medical transit permits.
HIPAA Compliant
We protect patient data, medical information, and scheduling histories with secure, encrypted dispatch systems.